Frequently Asked Questions
PRODUCT
Can I adjust the strap size?
Yes! Every order comes with a free tool for easy strap resizing. If you need guidance, reach out and our team will assist you!
What is a Seiko Mod?
A Seiko Mod is a custom-built watch, hand-assembled using a trusted Seiko automatic or hybrid movement. It’s combined with high-quality aftermarket parts, to create a unique timepiece just for you!
What movements do you use?
We use trusted Seiko NH-series (NH35, NH38) and VK-series (VK63, VK64) movements. Known for their durability, accuracy, and perfect for everyday wear.
Do they have any type of warranty?
Yes. All watches come with a 1-year warranty covering movement-related issues.
Can I remove the Seiko logo?
Yes, but contact us before ordering to confirm availability of the no-logo option.
I like a watch, but want another strap/dial.
No problem. Message us before ordering—we can customize it for you.
Are you affiliated with Seiko?
No. We use Seiko movements, but our builds are independent and not officially affiliated with Seiko.
SHIPPING
Do you ship internationally?
Yes, we ship worldwide. Standard shipping rates apply and are calculated at checkout.
How long does shipping take?
Shipping takes 3–8 business days depending on your location.
How long does assembly take?
Assembly takes around 7–15 business days. That’s because each watch is made to order from scratch. We source your chosen parts, hand-assemble everything with care, and do a full quality check before shipping. This way, you get a custom timepiece that’s built to last.
Will I need to pay import taxes?
Yes. Import duties or taxes may apply depending on your country's customs policies. These are the customer's responsibility.
ORDER
Where is my order confirmation?
Check your email and spam folder. Still missing? Message us—we'll sort it out.
Can I return or exchange my watch?
Returns are accepted within 14 days if the item is unused and in original condition. Custom orders are excluded.
MORE QUESTIONS?
Contact Us